FAQs: Your Cheerfully Given Account

Setting up an account means you can view all your past and current orders in one place, including their status. You can also amend and update your addresses, and make checking out even easier.

Do I need to create an account to shop on Cheerfully Given?

No, you don't need to create an account. We will need your email address in order to process your order, but you can check out without creating a customer account.

When you create a customer account, it gives you a centralised place to see all of your orders, as well as manage your addresses - but it's not a mandatory requirement!

When you check out, you will be given the option to log into an existing account, or to proceed as a "New customer" (a.k.a a guest checkout). If you want to create an account, you will have to check the "Register me for an account" box - we will never create an account for you unless you specifically want us to.

If you have any questions about this, you can speak to us here.

Updating your account details

When you create an account on Cheerfully Given, you can keep your addresses and order history all in one place, and access it any time.

In your account area, you can update your addresses, email, and password, as well as reviewing any order information.

To update your address details:

  1. Make sure you're logged in
  2. Go to the person icon in the menu section of the website, and click on "Address Book" (or click here to open your address book)
  3. You can set your primary Billing and Delivery addresses by toggling the buttons under each address
  4. You can edit or delete addresses using the buttons next to the addresses
  5. You can add new addresses to your Address Book

To update your account name, email or password:

  1. Make sure you're logged in
  2. Go to the person icon in the menu section of the website, and click on "Login & Security" (or click here to open your account details)
  3. Via this page, you can update your name, account email address, and password

How can I reset my password?

You can reset your password by visiting this page and entering your account email address. You'll receive an email with instructions for resetting your password.

I’m having problems with my password, what should I do?

If you are having difficulty with your password, the first step is to reset your password. You can do that by visiting this page and entering your account email address.

If you still have problems logging in, please contact customer support at hello@cheerfullygiven.com.

Unsubscribing from emails

When you place an order with us, there are few details we need from you that are mandatory: Your email address, your shipping & billing address/es, and your payment details.

This is so that we can update you with order information including confirmation and shipping emails, and make sure that your order arrives with you safely.

When you check out and provide your email address, it is only used for email communication directly related to that order unless you actively subscribe to our mailing list.

We will never subscribe you to our mailing list without your express request via the checkout checkbox or a form.

If you have subscribed to our mailing list and decide you no longer want to receive our emails, you can unsubscribe at any time. You will still receive emails related to any orders you make on our website.