Delivery and Returns

Cheerfully Given is a marketplace of small business owners, which means that when you purchase from Cheerfully Given, you are buying from different artists and designers around the UK.

They dispatch your orders from their studios, and each Seller may have slightly different delivery times based on how long it takes to process and create your order.

This also means that if you make a purchase from multiple sellers, you will receive multiple parcels - as each seller dispatches your order from their studio.

Our community of sellers works hard to dispatch items in a timely way, but particularly for items that have been handcrafted or are personalised, it may take slightly longer for your order to be dispatched as the designer creates and finishes the piece.

All of our Sellers agree to our returns policy (in line with the UK’s Distance Selling regulations) so you can have peace of mind while shopping.

Items that cannot be cancelled or returned:

  1. Personalised items: Anything with a personalised or bespoke element that has been made to order for you.

  2. Commissions: Anything that has been specifically commissioned, for instance, a piece of original artwork.

  3. Certain "hygiene" products: Products sold with a hygiene seal where the seal is broken, for instance, earrings and cosmetics, and material face masks.

  4. Perishable items: This includes anything with food or flowers.

If you are concerned about whether an item is cancellable or returnable, please do contact us before ordering and we will happily answer any questions.

Returning items

If you want to return your items, you have 14 days to notify the seller after receipt of your parcel and then a further 14 days to return the items to the seller.

In order to return the item, it must be in the same condition it was received.

If an item has been handled in any way other than what was completely necessary while you are responsible for it, you will be liable for any diminished value of the product and may not receive a full refund.

If the parcel was damaged in transit, please take photographs of the package so that the Seller can place a claim with the courier.

How to cancel or return an order:

Contact the Seller

  1. By email: You can do find this via your order confirmation email, or by going to the Seller’s Cheerfully Given shop front.
  2. Via our team: You can contact our team and we will notify the Seller. Please note that this additional step will add a delay to the process.

Returning your order

  1. If you have received the order, you will need to return this to the Seller’s return address within 14 days. Please note that we do not cover the cost of returns, this is done at your own cost.

  2. Once the product has been received, a refund will be issued directly to your payment card within 14 days.

If you have any concerns or queries, we are here to help at any time. You can get in touch with us via email, or by using our contact page.