FAQs: Checking Out & Payments

Got questions about checking out and payments on Cheerfully Given? Find the answers you need below...

I want to place an order - is your website secure?

We are committed to the highest level of security for our customers when you use our website, and take your information, privacy, and online safety very seriously.

All our payments are processed securely via Stripe, an industry certified secure and encrypted payment gateway, used by Amazon and John Lewis (among others). Payments automatically go through a verification process with the customer’s bank to protect against fraud.

Stripe supports our high levels of fraud screening, providing extra security to give you peace of mind when shopping on Cheerfully Given.

We also have appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. You can find more information on this in our Privacy Policy.

I'm buying something I need urgently, can I get next day delivery?

At the moment, the shipping times set by sellers cannot be upgraded. Some items will arrive next day when you order them, but this is not a guarantee we offer.

We are happy to try and ensure you receive your items in time for urgent events and deadlines, and will have the ability to upgrade to next day delivery soon.

Part of the reason we haven't prioritised this as part of the Cheerfully Given shopping experience is that it can put an undue amount of pressure and expectation on the Sellers - if you take Amazon as an example, many of us expect things much more quickly from them, but they have huge logistical teams in place.

Small business owners offer their products to you "end to end" - designing, making, packaging, and taking them to the post office - so while occasional next day delivery is an understandable need for many of us, it's not something that is easy to balance with the nature of small batch, limited edition, and hand-crafted products. We want to be mindful of the culture we create around this as a brand who cares about their community.

All that said, we will do our best to accommodate your needs, so if you need something urgently, contact us and we'll do what we can.

Do you sell gift cards?

At the moment, we don't sell gift cards. But watch this space!

Do I need to create an account to shop on Cheerfully Given?

No, you don't need to create an account. We will need your email address in order to process your order, but you can check out without creating a customer account.

When you create a customer account, it gives you a centralised place to see all of your orders, as well as manage your addresses - but it's not a mandatory requirement!

When you check out, you will be given the option to log into an existing account, or to proceed as a "New customer" (a.k.a a guest checkout). If you want to create an account, you will have to check the "Register me for an account" box - we will never create an account for you unless you specifically want us to.

If you have any questions about this, you can speak to us here.

Why do you need my email address?

When you place an order with us, there are few details we need from you that are mandatory: Your email address, your shipping & billing address/es, and your payment details.

This is so that we can update you with order information including confirmation and shipping emails, and make sure that your order arrives with you safely.

When you check out and provide your email address, it is only used for email communication directly related to that order.

If you want to join our (epic) newsletter, you can select the "Keep in touch via email" box at the checkout stage, or you can subscribe to it using one of the newsletter subscription boxes on the website - either in the footer area, or on the home page.

We will never subscribe you to our mailing list without your express request via the checkout checkbox or a form.

Why are shipping costs different? I thought I saw that it was free shipping?

When you shop on Cheerfully Given, you are able to shop from over 240 different small businesses, but you are only checking out once.

Each of our Sellers sets their own shipping times and prices - some Sellers choose to offer free shipping and bear the cost themselves, while others will add shipping cost to their products. Our Sellers all sell differently sized products at different weights, with different values, and different couriers.

This means that shipping costs vary from Seller to Seller on our website.

Where you are based and what you are ordering directly impacts how much the shipping costs will be. Products that have "free" shipping are clearly marked, and the shipping total for your order will be calculated once we have your address details, and clearly displayed on the checkout page before you pay.

Why does my payment need to be verified when paying via credit or debit card?

Most banks, payment servers, and card providers include this security feature to protect against online fraud. If you have not previously registered your card for this security check, you will be prompted to do so and your bank or card provider will guide you through it.

For further questions regarding either Mastercard Securecode or Verified by Visa, please get in touch with your bank or card issuer.

This verification process is in place to ensure your online safety and security.

My card was declined during checkout. Can you help?

Occasionally, the internet has a little hiccup and your card can get declined even when everything should be working fine. If this happens, we recommend double checking your postcode and your card details including the security code, and then try again, it will often work the second time.

It may also be that you need to approve the payment with your bank - especially if it's your first time shopping with us and you don't have Mastercard Securecode or Verified by Visa set up.

If you are still having issues with this, please contact us and we will look into it in further detail to find a solution for you.

I’m not sure if my order went through. How can I check?

When your order has been processed, you will receive a confirmation email with the order number and payment details confirming that it has been received.

If you have an account, you can also check the "Orders" tab of your account and you will see a summary of your order numbers, date, Seller, and status of the order.

If you are still unsure and want us to check it for you, we are always happy to help and make sure you have peace of mind. Just contact us and we will look into it.